FAQs
Delivery
Our orders will take up to 2 business days to process at our dispatch centre and our delivery partner Australia Post will organise the safe delivery of your order!
Australia Post estimated shipping times:
Standard - 3-5 business days
Express - Up to 2 business days
Shipping times are subject to Australia Post and may vary depending on your delivery address and whether delays can be anticipated during seasonal periods.
Please note, during sale periods, it may take a little longer for your parcel to be dispatched from the warehouse. We aim to dispatch packages within 5 business days during our major sale periods.
How do I track my order?
You can track the status of your order by going to the Australia Post website and inputting your tracking number sent to your email. Find Australia Post Tracking link - Track your items - Australia Post
If you need help finding your tracking ID, our Live Chat team would be happy to help!
Sometimes, there can be a delay in getting your parcel to you. If you have not received your order within 10 business days, please email us at [email protected] so we can help investigate and do everything we can to get your gear to you.
You are also able, as the receiver, to enquire about your parcel with Australia Post for confirmation of shipment. They are able to advise you status of the shipment, and will be able to identify any unusual tracking movements.
We are all available to help you the best we can!
Standard Shipping:
Spend $120 or more and you’ll get free standard shipping.
$120 or less? Standard shipping is charged at a flat rate of $8.95.
Express Shipping:
Spend $150 or more and you’ll get free express shipping.
$150 or less? Express shipping is charged at a flat rate of $12.50.
*2XU no longer offers free shipping on all Crew member purchases. We're pleased to offer free standard shipping on orders over $120, and free express shipping on orders over $150. Sign up to our newsletter to be the first to know about any current promotions.
You have reached the Australian website and although our products are sold worldwide, we are unable to assist with inquiries from outside of Australia.
You can only order products from the website in the country in which you reside.
Ordering
We accept payment from Visa, Mastercard, Amex, PayPal , After Pay, Shop Pay, Google Pay, Union Pay and Apple Pay.
Gift cards that are purchased in stores are only valid for in store use and can not be redeemed online.
We do not currently offer click and collect options online.
However, our team at our 2XU Performance and Outlet stores are happy to hear from you. You can call any store in business hours for stock availability requests. You can find your local store using the link: Store Locator – 2XU
To redeem a promo code, you can apply this at checkout in the 'Discount Code' tab found under the products you have in your cart.
The common reasons the offer may not be working is if you are applying it in conjunction with another offer, the code is not applied correctly as the system is case sensitive, or if your order is not eligible. To check out the promotional terms and conditions please refer here
If you're experiencing promotional issues and everything seems right, please contact us for help!
The billing and shipping information can be different, however both addresses need to be resided within Australia. Please take care to ensure the shipping address is where you want your order to be delivered!
To protect your security and privacy, your bank can't provide 2XU with information about why your payment was declined. Because of this, you need to contact your bank directly to solve these payment issues.
You can try again with a different card, confirming that your details are correct, and that you are shipping to an Australian residential address.
If issues persist, please reach out to our team on [email protected] so we can investigate and help you get your gear!
If you realise that you have made a mistake just after confirming your order on the website, contact us as soon as possible so that we can do our best to help make any changes.
Please note that you cannot cancel or change your order if 2XU inform you that it has already been processed, we can only offer a return for exchange or a refund.
Returns
Your satisfaction is our first priority at 2XU.
If an item isn't quite right for you, it can be returned for a refund or an exchange via our online returns portal: 2XU Returns.
To be eligible for a return, your item must be unused and in the original conditions that you received it in with the correct packaging, tags, and care instructions attached.
Socks or underwear cannot be accepted back as a return due to hygiene reasons.
Please note: All final sale and clearance items cannot be returned for change of mind reasons.
All final sale and clearance items can not be returned for change of mind reasons. There is a written warning in bold writing underneath the product's size grid when an item can not be returned for change of mind reasons.
Products
Choosing the right size
- Please use the size charts available to make an informed decision. The size charts are there to assist you to select an appropriate size. We have a various number of different charts for female, male and youth product types.
- You can find a relevant size chart on the page of the product you are interested in. The chart is located next to the size grid selection
- 2XU will do our best to recommend when sizing up or down in a particular style, this is denoted in bold writing on the web page of the product.
What are Compression Levels?
- We identify 4 different levels of compression these include:
- Mild - suitable for training activity (15-20 mmHg).
- Moderate - suitable for running or training activity (20-23 mmHg).
- Firm - suitable for high intensity exercise, running (23-25 mmHg).
- Extra Firm - suitable for recovery (25-28 mmHg).
- For more in depth information click on this link: Compression Technology (2xu.com)
What are the benefits of Compression?
- Research has found that true sports compression can reduce the risk of injury, improve performance and speed up recovery.
- Our tights are made from premium, durable yarns that hold muscles in place. They have a graduated profile to encourage blood flow to your muscles, and therefore go beyond your standard pair of tights.
What is mmHg?
- It is a measurement of pressure and stands for millimeters of mercury.
Tights and Apparel
- Machine wash in cold water with like colours
- Avoid leaving garments for a prolonged time period in washing machine
- Do not Tumble dry
- Hang to dry in a cool shady area away from sun
- Do not use bleach, fabric softeners or dryer sheets
- Do not iron
Wetsuits
- Avoid using in chlorinated pools.
- Do not leave Wetsuit out in the sun.
- Avoid smooth side of Wetsuit coming into contact with anything abrasive.
- Thoroughly rinse Wetsuit with fresh water after use.
- Hang Wetsuit on smooth round surfaces like a suit coat hanger.
- Turn Wetsuit inside out to promote faster drying.
- For detailed care instructions please Click Here.
FAQ's
What is the right size for me?
- Please use the size charts available to make an informed decision. The size charts are there to assist you to select an appropriate size. We have a various number of different charts for female, male and youth product types.
- You can find a relevant size chart on the page of the product you are interested in. The chart is located next to the size grid selection
- 2XU will do our best to recommend when sizing up or down in a particular style, this is denoted in bold writing on the web page of the product.
What is the ETA of my order?
- Standard shipping can take anywhere up to 7 business days, depending what region in Australia you live. Our warehouse is based in Victoria
- Express shipping is estimated to take no more than 3 business days.
How do I return my product/s?
- Please click here and read our returns policy to ensure your item/s are eligible for return.
- Returns for online purchases can be made via our Loop returns portal: 2XU Loop Returns. To reduce environmental impact you can re-use the 2XU parcel the goods came in. Place your products inside the parcel and remove the silver strip to engage the parcel's re-usable function. If you have torn open the parcel and can not reuse, you will have to purchase a parcel and this comes at your own cost.
How do I sign up and become a 2XU Crew Member?
- Click on this link: Create Account – 2XU and fill in the form. Once successful an email will be sent to your nominated email address.
Why is my promotional code not working?
- A promotion code may not work for a variety of reasons including: Code has reached its expiration date, the code has been used before or is single use only, the user is on the incorrect 2XU website. If you are experiencing problems with any promotional codes please email [email protected] and we will be able to assist with any queries.